- Our team members will treat you with courtesy and assist you in understanding the facts relating to your personal or business affairs.
- Our team will consistently undertake to deal with, and advise you honestly and frankly in all matters.
- All members of the firm will maintain the highest ethical standards of integrity and confidentiality at all times.
- Our team members will give your matters full and proper consideration and act carefully and within reasonable time frames.
- Our team members will keep you informed about the progress of your work.
- Our firm will keep you informed by offering informative educational seminars.
- The firm will aim to continuously improve all aspects of our service and encourage and respect client feedback and comments.
- Our office will be open from 9.00am to 5.00pm Monday to Friday.
- Our team will endeavour to answer all correspondence within seven business days, to respond to telephone calls within 24 hours and to acknowledge faxes and requests for action on the day of receipt.
If we are unable to meet these standards we will explain why.